Thank you for ordering from PH6 Coffee. We want your coffee to arrive fresh, on time, and in perfect condition. This Shipping Policy covers everything you need to know about how we process, pack, and ship your order — whether you're ordering within India or internationally.

1. Order Processing Time

Processing time is separate from shipping/delivery time. Processing is the time we take to prepare, pack, and hand your order to our courier after it is placed and payment is confirmed.

NOTE: Business days are Monday to Friday, excluding Indian public holidays. Orders placed during holiday periods or peak seasons (e.g., Diwali, Christmas, New Year) may experience additional 1–2 day processing delays. We will notify you if this applies to your order.

2. Domestic Shipping — India

We ship across India through our courier partners. Delivery time estimates begin after your order has been processed and handed to the courier.

Free shipping threshold: Orders above ₹[INSERT AMOUNT] automatically qualify for free standard shipping within India. The threshold is calculated on the order subtotal after any discounts are applied, before taxes.

Metro cities (Bengaluru, Mumbai, Delhi, Hyderabad, Chennai, Pune, Kolkata): Generally delivered within the lower end of the estimate. Remote or rural PIN codes may require 1–2 additional days.

3. International Shipping

We ship internationally to select countries. All international delivery times are estimates and may be affected by customs processing, local public holidays, and carrier conditions.

NOTE: If your country is not listed, or if we are currently unable to ship to your destination, you will be notified at checkout before payment is collected. Contact us at support@ph6coffee.com to enquire about shipping to a specific country.

4. Customs, Duties & Import Taxes (International Orders)

When ordering internationally, your shipment may be subject to customs inspection and import duties, taxes, or fees imposed by your country's government. These charges are the sole responsibility of the customer and are not included in the product price or shipping fee charged by PH6 Coffee.

Please be aware of the following:

• PH6 Coffee has no control over customs processing times or import duty amounts. These are determined entirely by your country's customs authority.

• Customs delays can add several business days to the estimated delivery time. These delays are not within our control and do not qualify for a refund of shipping fees.

• If a package is refused at customs or returned to us due to unpaid duties, we will contact you. Reshipping fees will apply, and original shipping fees are non-refundable.

• We declare all shipments at their full purchase value as required by law. We are unable to mark shipments as 'gifts' or under-declare values to reduce import duties.

• EU customers: Under EU VAT rules, orders above €150 may be subject to import VAT. For orders below this threshold, PH6 Coffee may collect VAT at the point of sale where applicable.

5. Packaging & Coffee Freshness

We take extra care with how we pack your coffee to ensure it arrives fresh and intact. Our standard packaging approach:

• Roasted Coffee: All roasted coffee bags are sealed with a one-way degassing valve to preserve freshness. We ship roasted coffee within 72 hours of the roast date where possible.

• Instant Coffee: Packed in airtight sealed sachets or jars. Protected with additional outer packaging to prevent damage in transit.

• Multiple items: Orders with multiple bags are packed together in a sturdy outer box with cushioning to prevent puncture or crush damage.

• Fragile label: All coffee shipments are labelled 'Handle with Care' to communicate product sensitivity to courier handlers.

Freshness note: For the best experience, we recommend consuming roasted coffee within 4–6 weeks of the roast date. Coffee should be stored in a cool, dry place away from direct sunlight.

6. Order Tracking

All orders include tracking as standard. Here is how to track your shipment:

• Confirmation email: You will receive an order confirmation email immediately after placing your order.

• Dispatch notification: Once your order is dispatched, you will receive a separate shipping confirmation email containing your tracking number and a link to track your shipment.

• Track your order: Use the tracking link provided, or log in to your PH6 Coffee account and navigate to 'My Orders' to view real-time tracking updates.

• Tracking not updating? It can take 24–48 hours after dispatch for tracking information to appear on the courier's website. If your tracking has not updated after 48 hours, please contact us.

7. Shipping Address Accuracy

You are responsible for providing a complete and accurate shipping address at checkout. PH6 Coffee is not liable for delays, failed deliveries, or additional charges resulting from an incorrect, incomplete, or inaccessible address provided by the customer.

Please note:

• Address changes cannot be guaranteed after an order has been confirmed. Contact us immediately at support@ph6coffee.com if you need to update your address, and we will do our best to accommodate the request before dispatch.

• If a delivery fails due to an incorrect address and the package is returned to us, reshipping charges will apply. Original shipping fees are non-refundable.

• For international orders, please ensure the address format complies with your country's postal standards, including all required fields (postal code, state/province, etc.).

8. Undeliverable Packages & Failed Deliveries

A package may be returned to us as undeliverable if:

• The address provided was incorrect or incomplete.

• Nobody was available to receive the package after multiple delivery attempts and it was not collected from the courier's pickup point.

• The package was refused by the recipient.

• Customs duties were unpaid (international orders).

If your package is returned to us: We will contact you via email. You may choose to (a) have the package reshipped at your cost, or (b) receive a refund of the product value only (original shipping fees are non-refundable). Reshipping will be treated as a new shipment.

9. Lost or Delayed Shipments

While we strive for timely delivery, PH6 Coffee is not liable for delays caused by courier partners, customs processing, weather events, or other circumstances outside our control.

What to do if your order is delayed:

• Check your tracking link first. The package may be at a local sorting facility or pending customs clearance.

• If the tracking has not updated for more than 5 business days (domestic) or 10 business days (international), contact us at support@ph6coffee.com with your order number.

• Lost in transit: If a shipment is confirmed as lost by the courier, we will arrange a replacement shipment or issue a full refund at our discretion. We will initiate a courier investigation, which may take 5–10 business days to resolve.

10. Damaged in Transit

If your order arrives visibly damaged — for example, the outer packaging is crushed, the coffee bag is punctured, or a jar is broken — please follow these steps:

• Photograph the damage to the outer packaging and the product before opening further.

• Contact us within 48 hours of delivery at support@ph6coffee.com, including your order number, photos, and the batch code on the bag.

• We will arrange a replacement or refund in accordance with our Return & Refund Policy. Please refer to our Return & Refund Policy [LINK] for full details.

NOTE: Do not discard damaged packaging or products until we confirm resolution. We may request additional photos or return of the damaged item.

11. P.O. Box Addresses

We are able to deliver to P.O. Box addresses for certain domestic regions via India Post. However, express and courier services (e.g., Bluedart, Delhivery, Ekart) cannot deliver to P.O. Boxes. If your address is a P.O. Box, your order will automatically be shipped via a compatible service, which may result in longer delivery times.

For international shipments, P.O. Box delivery availability depends on the destination country and carrier. We recommend using a physical street address for all international orders to avoid failed deliveries.

12. Peak Season & Holiday Delays

Shipping times may be extended during the following periods due to high courier volumes:

• Major Indian festivals: Diwali, Holi, Eid, Christmas, New Year

• International peak seasons: Christmas (December), New Year

• Any period of national or regional disruption (strikes, weather events, etc.)

During peak seasons, we recommend placing your order at least 7–10 business days in advance to ensure timely delivery. We will publish any known delays on our website and notify affected customers by email.

13. Shipping for Subscription Orders

If you have a PH6 Coffee subscription, your order will be processed and shipped on the schedule you selected at sign-up. The shipping terms in this policy apply equally to subscription orders. You may update your delivery address at any time through your account dashboard — address changes must be made before your next scheduled dispatch date to take effect for that cycle.

14. Our Courier Partners

We work with a selection of reliable domestic and international courier partners to ensure your coffee arrives safely and on time. Our current partners include:

• Domestic (India): [INSERT: e.g., Bluedart, Delhivery, Ekart, India Post — to be confirmed]

• International: [INSERT: e.g., DHL Express, FedEx International, India Post EMS — to be confirmed]

We reserve the right to change courier partners at any time in order to maintain or improve service levels. The courier used for your order will be confirmed in your dispatch notification email.

Contact Us — Shipping Queries

For all shipping-related questions, please contact us:

• Email: support@ph6coffee.com

• Subject line: Include your order number and 'Shipping Query' for the fastest response.

• Response time: We aim to respond to all queries within 2 business days (Monday–Friday).

For return and refund queries, please refer to our Return & Refund Policy [LINK].